1.2 Integra shall never be bound by deviations from, additions to and stipulations contrary to these conditions unless and insofar as these have been expressly accepted by Integra in writing. The applicability of general conditions of the customer is expressly rejected by Integra.

1.3 All stipulations in these general conditions are also stipulated for the benefit of those for whose acts or omissions Integra may be liable.

1.4 In these general terms and conditions, customer also means

the customer and purchaser who enters into negotiations with Integra

or entered into an agreement with Integra.

1.5 Where these terms and conditions refer to "product", this may also read "service".

Article 2 Offer and acceptance

2.1 All quotations and offers made by or on behalf of Integra are without obligation and may be revoked at any time.

2.2 Indicated quantities and product descriptions may deviate. In the event that the products deviate in terms of assortment, colour, composition, weight, presentation, etc. only to a minor degree from previously provided images, models, samples or examples or otherwise from what was agreed upon, the products concerned are deemed to comply with the agreement. Furthermore, Integra cannot be held to a quotation or offer if the customer should reasonably have understood that it contains an obvious mistake or clerical error.

2.3 Agreements come into being by written confirmation from Integra. In the event that Integra has not confirmed the agreement in writing, an agreement comes into being by Integra having commenced execution actions.

2.4 Verbal undertakings by representatives or intermediaries of Integra shall be binding on Integra only if confirmed by Integra in writing.

2.5 In case, due to the nature, size or urgency of an order or order, no order confirmation has been sent, the invoice shall be considered as order confirmation.

2.6 Impairment of the validity of any provision of these Terms shall not affect the validity of the remaining provisions.

Article 3 Price

3.1 Prices are exclusive of VAT and/or other levies, or costs payable in connection with the agreement such as travel and accommodation, as well as shipping and transport costs, unless stated otherwise in the offers or order confirmations.

3.2 Integra has the right to pass on to the customer any price increases, the introduction or increase of taxes and/or other levies, which occur after the conclusion of the agreement, regardless of whether they were foreseeable.

Article 4 Payment

4.1 All payments shall be made within a period of 14 days after the invoice date without any deduction or set-off, unless explicitly stated otherwise on the invoice. Integra is entitled to invoice electronically.

4.2 Integra shall at all times be entitled to demand cash payment, advance payment or security for payment, which demand customer shall have to comply with immediately.

4.3 On expiry of the period referred to in paragraph 1, the Customer shall be in default without notice of default and shall owe interest at 1% per month from that time, unless the statutory commercial interest rate is higher, in which case the statutory commercial interest rate shall be payable. Interest on the due and payable amount will be calculated from the moment the client is in default until the moment of payment of the amount due in full.

4.4 All costs of collection of the debt owed by Client shall be borne by Client. This includes all costs of, in Integra's reasonable opinion, necessary extrajudicial collection, including the costs of legal assistance, set at 15% of the unpaid claim with a minimum of Є 250.00.

4.5 In the event of late payment, Integra is entitled to suspend its obligations under the agreement or to dissolve the agreement in full or in part extrajudicially as well as to claim full damages from the customer.

Article 5 Delivery

5.1 Unless expressly agreed otherwise, delivery of products by Integra shall be ex warehouse. The risk for products to be delivered shall pass to the customer immediately upon dispatch (loading) from a warehouse.

5.2 If Integra provides the transport, the costs of the transport and the risk immediately from dispatch (loading) shall be borne by the customer. Integra reserves the right to deliver products cash on delivery.

5.3 If the customer refuses to take delivery or fails to provide information or instruction necessary for delivery, the products will be stored at the risk of the customer, who will be liable for all additional costs, including in any case storage costs.

5.4 Return shipments will only be accepted by Integra after it has given its approval in writing. Return shipments shall take place at the expense and risk of the customer.

5.5 Agreed delivery times are approximate and can never be considered as deadlines. If the delivery period is exceeded, Customer shall not be entitled to compensation, to (partial) termination of the agreement or to any right of suspension.

5.6 Integra is entitled to involve third parties in the performance of the agreement and to transfer rights and obligations arising from the agreement to third parties.

5.7 If during the execution of the agreement it appears that for a proper execution it is necessary to amend or supplement the agreement, the parties will promptly and in mutual consultation adapt the agreement. The customer accepts the possibility of amending the agreement, including the change in price and term of execution.

Article 6 Complaints

6.1 Upon delivery, the customer must immediately check the products purchased by him or have them checked with regard to quantity, type, soundness and other qualities and report any visible defects to Integra without delay, simultaneously sending a written confirmation.

6.2 If the customer does not report the nature and extent of visible defects in writing within 5 days of delivery, the delivery shall be deemed to be unconditionally accepted.

6.3 Any non-visible defects must be reported to Integra in writing immediately, but in any case at the latest within 10 days of their discovery. The report must contain a description of the defect that is as detailed as possible.

6.4 If the customer does not complain in accordance with the aforementioned deadlines, the customer shall no longer be entitled to repair, replacement or compensation.

6.5 If it has been established that a product is defective and a complaint to this effect has been filed by the customer in due time, Integra shall, at Integra's discretion, replace the defective product within a reasonable period of time after receiving the product back, or, if returning the product is not reasonably possible, after written notification of the defect by the customer, or see to the repair of the product or pay the customer a substitute payment. In the event of replacement, the customer shall be obliged to return the product to be replaced to Integra and transfer ownership thereof to Integra or to a third party engaged by Integra, unless Integra indicates otherwise.

6.6 The customer's timely complaint does not suspend his payment obligation and he also remains obliged to take delivery of and pay for the other products ordered.

6.7 Notwithstanding the statutory limitation periods, the limitation period for all claims and defences against Integra and the third parties involved by Integra in the performance of an agreement is one year.

Article 7 Retention of title

7.1 Ownership of products sold and delivered by Integra to the customer will only pass to the customer if and as soon as the customer has fulfilled all its obligations towards Integra in full.

7.2 The customer undertakes to store, insure and keep insured the products delivered under retention of title against fire, scalding, explosion and water damage, as well as against theft. The customer hereby assigns to Integra in advance any rights to a payment due to an insurance agreement.

7.3 The customer may only resell the products delivered by Integra, which are subject to retention of title, in the normal course of business in which case the customer in turn is obliged to deliver under the condition of (extended) retention of title.

7.4 The customer is prohibited from pledging or encumbering with any other right the products delivered by Integra, which are subject to retention of title.

7.5 In the situation where Integra wishes to exercise its property rights indicated in this article, the customer gives unconditional and irrevocable permission in advance to Integra and third parties to be appointed by Integra to enter all those places where Integra's property is located and to take back those products.

Article 8 Obligations of customer

8.1 The customer is always obliged to give Integra all cooperation in good time, to provide all items, data, information and intelligence which Integra deems necessary or useful, in order to be able to perform its activities and/or deliveries in good time.

8.2 Integra shall only be obliged to perform or further perform the agreement if the customer has provided the data and information required by Integra in the form and manner requested by Integra. Additional costs incurred because the customer has not, not timely or not properly provided the required data or information will be borne by the customer.

8.3 The customer is obliged to inform Integra without delay of any facts and circumstances which may be relevant in connection with the execution of the agreement and guarantees the accuracy and completeness of the data and information provided by or on behalf of the customer.

Article 9 Liability

9.1 Integra is not liable for damages due to non-, untimely or improper execution of an order or delivery except to the extent Customer can prove intent or gross negligence on the part of Integra.

9.2 When Integra engages third parties, Integra shall exercise due care. However, Integra shall not be liable for any shortcomings of these third parties.

9.3 The limitation of liability also applies in the event that Integra is liable for faults of third parties engaged by Integra or for the improper functioning of the webshop, equipment, software, data files or other items used by Integra in the performance of the agreement, none excepted.

9.4 Insofar as Integra is insured in respect of liability, it is only obliged to compensate damages attributable to it by the Client up to the amount paid by the insurer. If the insurance does not pay out or the damage is not covered by the insurance, the liability is limited to the net (partial) invoice value of the delivery or service provided, but in any event to a maximum amount of Є 750.00 (seven hundred and fifty euros).

9.5 In no case shall Integra be liable for trading loss and/or indirect or consequential damage suffered by the customer.

9.6 Integra shall never be liable for a defect in a delivered product that is the result of any defect in a product delivered to Integra by a third party or delivered directly to the customer by a third party.

9.7 Integra's liability for damages resulting from the actions, errors or omissions of persons not in its service, but whose services it makes use of, shall be limited in accordance with the provisions of this article. Such persons shall be entitled to rely independently on the limitation and exclusion of liability stipulated by Integra.

Article 10 Force majeure

10.1 In case of force majeure, Integra is authorised to suspend its delivery obligations in whole or in part, or to terminate the agreement without judicial intervention, without being liable to compensate the customer for any damage, costs and interest.

10.2 Force majeure on the part of Integra as mentioned under 10.1 includes, but is not limited to: natural disasters, war, threat of war, riots and serious disturbances; stagnation of the supply of raw materials and finished products due to unforeseen circumstances; strike, work stoppage, work stoppage or similar actions in or towards the company of Integra, its suppliers or third parties, whose services it uses; shortcomings of Integra's suppliers or other third parties, including non-availability (or late availability) or insufficient availability of products, materials and labour; damage to equipment and supplies due to fire, heating, storm or external unforeseen causes; epidemics/pandemics; total or partial lockdown, any measure taken by a national or international government; loss of or damage to goods during transport or storage.

Article 11 Suspension, dissolution and early termination

11.1 Integra is entitled, without any further notice of default or judicial intervention being required, with immediate effect and without Integra being liable to pay any compensation in the matter, to dissolve the agreement with the customer in whole or in part by written notification to the customer, without prejudice to Integra's other rights, in the event of:

1. any failure of the customer to fulfil its obligations towards Integra;
2. bankruptcy, suspension of payments, receivership or receivership of the customer or an application to that effect; cessation, liquidation or insolvency of the customer's business.

11.2 Furthermore, Integra is authorised to dissolve the agreement, without Integra being liable to pay any damages, if circumstances arise of such a nature that performance of the agreement is impossible or if other circumstances arise of such a nature that Integra cannot reasonably be required to maintain the agreement unamended.

11.3 If the customer fails to comply with his obligations under the agreement and this failure to comply justifies dissolution of the agreement, Integra shall be entitled to dissolve the agreement immediately and with immediate effect without any obligation on its part to pay any compensation or indemnification, while the customer shall be obliged to pay compensation or indemnification on account of default.

11.4 If the customer cancels a placed order in full or in part, the products ordered and prepared for it, plus any supply, removal and delivery costs thereof and the working time reserved for the execution of the agreement, will be charged in full to the customer.

Article 12 Applicable law and competent court

12.1 All agreements entered into by Integra, as well as the conclusion, execution and interpretation thereof and acts performed by it, shall be governed exclusively by Dutch law.

12.2 All disputes between the parties shall in the first instance be settled by the competent court in the district where Integra has its registered office.

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